Refund policy

At Safe & Secure Transport LLC, we are committed to providing professional transportation coordination and logistics support services. Due to the nature of transportation scheduling, carrier dispatching, administrative processing, and reserved transport capacity, the following Refund & Return Policy applies to all bookings, deposits, and service payments.

Transportation Service Payments

Payments made to Safe & Secure Transport LLC may include:

Broker service fees
Administrative coordination fees
Carrier reservation deposits
Dispatch and scheduling fees
Full-service transportation payments

All payments are applied toward transportation coordination and logistics-related services.

Deposit Policy

Deposits and booking fees are generally considered non-refundable once:

A carrier has been assigned
Dispatching or scheduling has begun
Route planning or administrative processing has started
Pickup arrangements have been confirmed
Transport capacity has been reserved on the customer’s behalf

This policy exists because transportation resources, scheduling availability, permitting coordination, and carrier commitments are secured immediately upon booking.

Customer Cancellations

If a customer cancels prior to carrier assignment or dispatch activity, a partial refund may be considered at the sole discretion of Safe & Secure Transport LLC, minus any administrative, processing, or scheduling expenses already incurred.

Once a shipment has been dispatched, scheduled, picked up, or placed in transit, payments become fully earned and non-refundable.

Carrier Delays & Scheduling

Transportation schedules are estimated and may be affected by:

Weather conditions
Traffic and road closures
DOT compliance requirements
Mechanical issues
Permit processing
Facility delays
Unforeseen operational circumstances

Delays alone do not qualify for refunds, chargebacks, or service reversals.

Returned, Refused, or Abandoned Shipments

Customers remain financially responsible for:

Storage fees
Redelivery fees
Return transport costs
Recovery expenses
Additional carrier charges resulting from refusal, abandonment, or inability to accept delivery

Chargebacks & Payment Disputes

By submitting payment, the customer acknowledges and agrees that:

Transportation coordination services begin immediately upon processing
Administrative and dispatch-related work is performed upon booking
Signed agreements, invoices, dispatch records, communications, GPS records, Bills of Lading, and carrier confirmations may be used to dispute fraudulent chargebacks or payment reversals

Customers agree to contact Safe & Secure Transport LLC directly to attempt resolution prior to initiating disputes with financial institutions.

Non-Returnable Services

Because our company provides logistics coordination and transportation-related services rather than physical retail goods, completed or partially completed services cannot be “returned” once performed.